Improving Connection Performance

Occasionally, our DaDesktop might alert you if your connection has a latency (delay) that hampers performance. 
 

If that happens, please try the steps below to enhance your connection.

Steps to take

• Use an Ethernet connection if you can. If you’re on Wi-Fi, run an internet speed test beforehand, for example using speedtest.net
• Make sure you’re as close to the wireless access point as possible. Use the 5 GHz band instead of 2.4 GHz if you can, as 2.4 GHz often delivers slower speeds and is more susceptible to interference.
• Turn off any VPNs or proxies before joining the course
• If possible, disable any security software that might interfere with the network connection, as these can affect speed—including latency.
• Participants may want to contact their company’s IT support for help, particularly if content or network filtering affects performance. Whitelisting these domains can help:
   1.             https://\*.npg.io       (e.g., any host under .npg.io)
   2.             https://dd4t.dadesktop.com
• Avoid large downloads/uploads during the course; for example, pause any Windows/Mac/Linux updates until the course is over.
• Your internet speed should exceed: "10 Mbps download & 1 Mbps upload"
   

If you need help, contact the team via DD Support chat (blue icon).

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