Reliable Controls - Canada
About the Customer
Reliable Controls is a Canadian company that manufactures intelligent building controllers. They supply six products to customers around the globe. Each year, following a product update, they deliver 20 to 24 online training sessions for more than 300 users. On each occasion, they previously had to provide computers with the software pre-installed. As their business expanded, the rising training costs prompted them to seek a solution that could reduce expenses and enhance the client experience.
How They Found DaDesktop
The manager, Nate, discovered DaDesktop through a Google search. He noticed it was a cloud desktop designed especially for training. He contacted the DaDesktop team, tested the remote training himself, and decided to adopt it as their primary training platform.
What They Love About It
User-friendly for everyone
Trainers and clients alike genuinely appreciate using DaDesktop for remote training. There's no software to install and no technical expertise required. The trainer simply sets up a virtual classroom and shares a link with the learners. Whether participants are in the US, Brazil, or Africa, they only need to click the link to access the virtual desktop and begin learning.
Excellent training features
Learners can view the trainer's screen alongside their own, making it easy to compare and follow along. The trainer can observe all learners' screens simultaneously, facilitating straightforward supervision and guidance. The trainer can also take control of a learner's desktop remotely to offer assistance at any time. One user from Europe commented that it feels as though "the trainer is right beside us."
Functions globally
The platform scales effortlessly and operates worldwide. You can start a training session in any country instantly, or run simultaneous sessions with participants from multiple countries. Participants can be added or removed at any time, making training more flexible.
Today, DaDesktop is one of Reliable Controls' key partners.